pkok Terms and Conditions

General Introduction and Eligibility

These terms and conditions ("Terms") form a legal agreement between the pkok platform and its users. By creating an account on pkok or using the platform, you automatically agree to these Terms. If you do not agree with any part of these Terms, please stop using the platform.

pkok is an online entertainment platform that provides casino games, sports betting and live casino services. The platform is operated for adult users in Bangladesh.

In addition to these Terms, pkok's Privacy Policy and the individual terms of each bonus offer also apply. All these documents together form the complete agreement.

Account Registration and Eligibility

2.1 Registration Requirements

To open an account on pkok, users must meet the following conditions:

• Must be at least 21 years of age.
• Must be a legal resident of Bangladesh.
• Must provide accurate and truthful information at the time of registration.
• Must have an active mobile number and email address.
• Must have no legal restrictions regarding online gaming or betting.

2.2 One Account Per Person

A person may operate only one account on pkok. Opening multiple accounts by the same person will be treated as a prohibited activity and the accounts concerned may be closed.

2.3 Identity Verification (KYC)

pkok may request identity verification from a user at any time if required. Failure to provide the relevant documents (national ID, passport, etc.) in a timely manner may result in the account being temporarily suspended.

Account Security and Responsibility

The user is responsible for keeping their account username and password completely confidential. Sharing login details with any third party is strictly prohibited.

If you suspect unauthorised access to your account, notify the pkok support team immediately. The user will be held responsible for any financial loss resulting from a failure of account security, unless it can be shown that the fault was entirely on the part of the platform.

• Use a strong password — combining numbers, uppercase and lowercase letters, and special characters.
• Always log out after signing in from a public or shared device.
• It is advisable to change your password regularly.

Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

pkok currently accepts deposits via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳300. After each deposit transaction is completed, the balance is automatically added to the account.

4.2 Withdrawal Methods and Limits

bKash, Nagad, Rocket and Upay can also be used for withdrawals. The minimum withdrawal amount is ৳800. A withdrawal request is generally processed within 10 to 45 minutes.

4.3 Withdrawal Processing

pkok completes a security check before approving a withdrawal request. A withdrawal request submitted without meeting the bonus requirements may not be accepted.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members on pkok may receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 adds a ৳1,500 bonus, bringing the total balance to ৳2,500. The wagering requirement for this bonus is 20 times the bonus amount — meaning in the above example, to withdraw the bonus you must place bets totalling ৳1,500 × 20 = ৳30,000.

5.2 General Bonus Terms

• Each bonus offer has a specific validity period; any unused bonus is cancelled after expiry.
• A bonus applies only to the games specified in the offer description.
• A user may claim any given bonus offer only once.
• The bonus applies regardless of whether the deposit is made via bKash, Nagad, Rocket or Upay.
• Any attempt to claim bonuses using multiple accounts will result in all those accounts being closed.

5.3 pkok's Rights

pkok reserves the right to modify, suspend or cancel any bonus offer. If suspicious or abusive activity is detected, the bonus may be withdrawn.

VIP Program and Cashback

pkok's VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

Cashback is calculated based on the total net loss for the week. For example, if a Gold tier member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.5% = ৳100 in cashback.

Advancement to a higher VIP tier depends on regular play. Each tier carries specific benefits that vary by level. Cashback is credited to the account every Monday.

Game Rules

All games and betting services offered on pkok operate under specific rules. Each game has its own rules, which can be viewed when the game is launched.

7.1 Betting Rules

• The user's account must have sufficient balance before confirming each bet.
• Once a bet is confirmed, it cannot be changed or cancelled.
• A bet that is incomplete due to a technical error will be considered void and the bet amount will be refunded.

7.2 Casino Game Rules

The rules for live casino, slots, poker and other games are set by the game provider (Evolution, Pragmatic Play Live, JILI, PG Soft, etc.). In the event of a dispute over a game result, pkok will review the relevant game log and that decision will be considered final.

7.3 Sports Betting Rules

pkok reserves the right to change odds for all sports betting including cricket and football. If a match is cancelled or postponed, the bet amount is generally refunded, though specific rules may vary depending on the circumstances.

Prohibited Activities

The following activities are strictly prohibited on the pkok platform:

• A single person operating multiple accounts.
• Creating an account or claiming bonuses by providing false information.
• Using automated software, bots or scripts to play games.
• Attempting to influence game outcomes by colluding with other users.
• Using the platform for money laundering or illegal transactions.
• Exploiting technical vulnerabilities in the platform to gain an unfair advantage.
• Engaging in abusive or threatening behaviour towards other users.

Account Closure and Suspension

9.1 Closure at the User's Request

A user may close their account at any time. Upon submitting a closure request, the opportunity to withdraw the available balance (excluding bonuses) will be provided.

9.2 Suspension or Closure by pkok

pkok may suspend or close any account for the following reasons:

• Breach of Terms
• Involvement in prohibited activities
• Failure to complete identity verification
• Suspicious financial transactions
• Self-declared break requested under responsible gambling

Privacy and Data Protection

pkok treats the protection of users' personal information as its highest priority. The platform uses SSL encryption technology to keep all transactions and personal data secure.

Full details of how user information is collected, stored and used can be found in our Privacy Policy. This document forms an integral part of the Terms and Conditions.

User information is transferred to third parties only when required by law or on a limited basis for payment processing. pkok never sells user information to third parties for marketing purposes.

Responsible Gaming

pkok believes that responsible gaming is essential for healthy entertainment. We encourage users to set their own limits and consider their financial situation before placing bets.

If you feel that your urge to play is increasing or you are losing control, please read our responsible gaming guidelines and contact our support team if needed.

• Users can set daily, weekly, or monthly betting limits on their own account.
• If needed, it is possible to voluntarily pause the account for a set period of time.
• pkok's services are strictly prohibited for anyone under the age of 21.

Limitation of Liability

pkok provides its services on an "as is" basis. pkok is not liable for any loss in the following situations:

• If a bet is left incomplete due to an internet connection failure.
• If there is a delay due to technical issues with third-party payment platforms (bKash, Nagad, Rocket, Upay).
• If account security is breached due to the user's own negligence.
• If the service is temporarily unavailable due to an unexpected technical error or server issue.

However, in the case of proven financial loss caused by a fault in pkok's own system, appropriate action will be taken.

Changes to Terms

pkok reserves the right to change or update these terms at any time. Users will be notified through the platform or by their registered email before any changes take effect.

Continued use of the platform after updated terms are published will be considered as the user's acceptance of the new terms. It is therefore advisable to visit this page regularly.

Contact and Support

If you have any questions or complaints about these terms, please contact pkok's support team. Our support service is available seven days a week, twenty-four hours a day.

• Live Chat: Connect directly to live chat from any page on the platform.
• Email: [email protected]

The support team provides service in both Bengali and English. You can learn more about pkok's services and values on our About Us page.