pkok's Privacy Policy
When you use the pkok platform, this policy provides a full explanation of how your personal information is collected, stored, and what purposes it is used for.
1 Introduction and Scope
pkok is an online entertainment platform where users can enjoy casino games, slots, and sports betting. Protecting your personal information is a priority for us. This policy applies in the following situations:
- When using the pkok website (pkok-apk.cam)
- When using the Android and iOS mobile applications
- When contacting the support team via live chat or email
- When making deposit and withdrawal transactions
- When claiming a bonus or promotional offer
This policy applies only to information collected within the pkok platform. pkok is not responsible for the privacy practices of any third-party websites or services.
2 Information We Collect
2.1 Information Collected Directly
During account registration and platform use, the following information may be collected directly from you:
- Full name, email address, and mobile number
- Date of birth (for age verification — the minimum age to participate on the pkok platform is 21+)
- Preferred username and password
- Payment information for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Documents required for identity verification (as part of the KYC process)
2.2 Automatically Collected Information
When you use the pkok website or app, the following technical information may be collected automatically:
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Time of site access, how long you stayed, and which pages you visited
- Cookie and session data
- Referral source (which link you used to arrive at the site)
2.3 Payment-Related Information
Strict encryption is used when storing your financial transaction information (deposits and withdrawals). Sensitive financial details such as card numbers or bank account information are not stored directly on our servers — payment processing is handled through secure third-party gateways.
3 Purpose of Using Information
pkok uses your personal information only for the following legitimate purposes:
- To create, verify, and manage your account
- To process deposits, withdrawals, and other financial transactions
- To provide applicable bonuses and promotions
- To provide customer support through 24/7 live chat and email
- To prevent fraud and ensure account security
- To comply with applicable legal obligations
- To improve platform performance and analyse user experience
- To send personalised offers and notifications (with your consent only)
pkok never sells your information or transfers it to third parties for marketing purposes without your written consent.
4 Data Storage and Security
4.1 Technical Security
pkok takes the following technical measures to keep your information secure:
- SSL/TLS encryption on all data transfers
- Advanced encryption technology for storing sensitive information
- Regular audits and testing to identify security vulnerabilities
- Two-factor verification for account access
- Automatic alerts for suspicious logins or transactions
4.2 Retention Period
Your information will be retained for as long as your account is active and, after that, for as long as required by applicable legal obligations. Transaction records may be retained for a defined period even after an account is closed.
5 Sharing Information with Third Parties
pkok may share certain information with third parties in the following limited circumstances:
5.1 Payment Partners
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These partners follow their own privacy policies.
5.2 Technology and Service Providers
Companies that provide services such as cloud hosting, analytics, and fraud prevention may access limited information, but only in accordance with pkok's instructions and under strict confidentiality agreements.
5.3 Legal Obligations
We may be required to provide information to relevant authorities under a court order or applicable law. In such cases, we will endeavour to inform you to the extent the law permits.
6 Cookie Policy
The pkok website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.
6.1 Types and Purposes of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Performance Cookies: Used to analyse how well the site is functioning.
- Functionality Cookies: Used to remember your preferences and settings.
- Marketing Cookies: Used to display relevant advertisements (only with consent).
You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may cause some site features to not work properly.
7 Your Rights
As a user of the pkok platform, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right of Rectification: The right to have incorrect or incomplete information updated.
- Right of Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
- Right to Object: The right to object to your information being used for marketing purposes.
- Right to Portability: The right to receive your information in a common format.
To exercise these rights, please contact our support team. We generally respond within a reasonable time after receiving a request.
8 Protection of Minor Users
The pkok platform is intended for individuals aged 21 and above. We do not knowingly collect information from anyone under 21. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
Our Responsible Gaming section has detailed guidance on age verification and safe gaming.
9 International Data Transfers
pkok's servers may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure it remains protected to the same standard described in this privacy policy. Data protection obligations are explicitly included in agreements with third-party service providers.
10 Policy Changes and Updates
pkok reserves the right to amend this privacy policy as needed. For significant changes, you will be notified by email or via a notification within the platform. Continuing to use the platform after a policy change means you agree to the updated policy.
Changes will be reflected in the "Last Updated" date at the top of this page. To learn more about pkok, visit our About Us page.
11 Contact
If you have any questions, complaints, or requests to exercise your data rights regarding this privacy policy, please contact us:
Our support team is available in both Bangla and English, seven days a week, twenty-four hours a day.