Responsible Gaming —
Enjoy it, stay within your limits
At pkok, we believe that recreational gaming is best enjoyed within a planned budget and with informed decisions. On this page you will find out how to stay in control of your gaming and how to get help when you need it.
Gaming is for entertainment, not a source of income
Casino games and sports betting are a form of leisure for many people. However, they are never a substitute for regular income or a way to solve financial problems. On pkok's About Us page, we clearly state that our goal is to provide users with a safe and transparent entertainment platform.
Every game outcome depends entirely on Random Number Generator (RNG) technology. Previous wins or losses do not affect the next result. Playing with a mindset of "chasing losses" is therefore dangerous.
All rules related to betting and gaming are set out in detail in our Terms and Conditions. It is every player's responsibility to follow them.
Tools to keep yourself in control
pkok gives you full control over your own gaming. Use the tools below to play safely and within a plan.
Set a deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits can be made — this is a simple way to stay within your budget.
Betting limit
Decide in advance the maximum amount you can wager within a given period. If the set limit is reached, the system will automatically alert you.
Session time limit
Set a time limit for how long you play in one sitting. An automatic break can be taken once the time is up, which helps avoid long sessions.
Temporary break
If you feel you need a rest, you can temporarily close your account for a few days or weeks. During this time, no betting or deposits are possible.
Self-Exclusion
If you feel your gaming habit is getting out of control, choose a long-term self-exclusion. Once activated, the account cannot be used until the set period ends.
Review your gaming history
You can view your full betting and deposit history at any time. Reviewing your own activity is the first step toward making informed decisions.
For more details on these tools, visit our FAQ page, where the limit-setting and self-exclusion process is explained step by step.
Warning signs: when should you be careful?
Certain behaviours indicate that a gaming habit may be becoming problematic. If you notice these signs in yourself or someone you know, it is important to take them seriously.
Ignoring your budget
You are repeatedly depositing or spending more than your pre-set limit, and each time it feels like "just one last time."
Chasing losses
You are placing larger bets to win back money you have lost, which often leads to even bigger losses.
Neglecting family and work
Your interest in family, friends, or professional responsibilities has declined, and most of your time is spent gaming.
Gambling with borrowed money
You are borrowing money, taking credit, or using family savings to place bets.
Hiding your gaming
You are hiding the amount you play or your losses from family or friends, and lying when asked about it.
Emotional distress
You feel unusually angry, anxious, or hopeless when you lose, and restless or uneasy when you cannot play.
Check yourself
Ask yourself the questions below. If you answer "Yes" to more than one, contact the pkok support team.
Quick self-assessment
This assessment is completely private and is not stored anywhere. It is not a medical diagnosis — it is simply a self-awareness questionnaire to help you reflect.
Where to get help?
Acknowledging a problem takes courage. Do not delay in seeking help.
pkok Live Chat
For any questions about setting limits or self-exclusion, contact our 24/7 live chat. Support is available in both Bengali and English.
Email Support
Write to our support email to get confidential help. The team responds in Bengali and can help activate self-exclusion.
Family and friends
Talk openly about the problem with trusted family members or close friends. Support from the people closest to you plays the most important role on the path to recovery.
Professional counselling
There is no shame in seeking help from a mental health specialist or counsellor. Behavioural addiction treatment is available at mental health centres in Bangladesh.
Government health services
Free or low-cost consultations are available at the National Institute of Mental Health (NIMH) and the mental health departments of government hospitals.
Support groups
You can connect with support groups working to help people overcome addiction. Walking the path together makes change much easier.
pkok's commitment
We are not just a gaming platform — player safety matters to us equally.
- Age is verified at account registration, and those under 21 cannot open an account.
- Any player can request a limit or self-exclusion at any time via live chat or email.
- Self-exclusion requests are actioned promptly and cannot be withdrawn before the period ends.
- No advertisement for betting or casino games is directed at minors.
- We use SSL encryption to protect user data — see our Privacy Policy for details.
- The support team is active 24 hours a day, 7 days a week in Bengali and English — via live chat and email.
- When a player in difficulty is identified, the support team reaches out proactively to offer help.
Practical tips for healthy gaming
Responsible gaming is not just about using tools — it is a mindset. Before logging into your account each time, ask yourself: what is my budget for today? And if I lose within that budget, can I accept it?
Never play while drinking or under stress — your judgement is reduced in that state and the risk of loss increases. Keep gaming as one activity among other forms of leisure, not your only one.
It is better not to place another bet just to withdraw your winnings or hold on to that feeling of success. Taking a break after a win and returning to everyday life is a sign of a mature player. Even though the minimum deposit is ৳300, that amount should not be spent outside your plan.
Remember: betting and casino games work in the platform's favour over the long run. Every game is an entertainment product — it is not part of a financial plan.